Terms & Conditions

Purchases & Returns

PURCHASING:

Credit card orders can be taken over the phone or by fax at any Liberty store with valid picture ID and proof of age. By law, you must be 19 years or older and may not purchase products containing alcohol as gifts for anyone under the age of 19.

Using Credit

We take Mastercard, Amex, Visa & Debit cards
Picture ID is required for all credit card purchases
ID should be in the form of a Driver’s Licence, passport or other government picture ID
Signature of the credit card receipt shall be verified with the signature on the card
Click here to download our Credit Card Authorizaton form

* In the event of requiring further clarification of this policy, a Liberty Manager (or Assistant Manager) will be happy to speak with you upon your request.

Case Discount

When you purchase a 12-bottle case of wine, your purchase is automatically discounted at the cash register. You can mix-and-match your selections, providing that the 12 bottles are all the same-sized format.
Please note that each Liberty offers its own special discount on certain wines. Just ask any Liberty Manager for their available discount.
Prices and discounts may vary between store locations.

RETURNS:

We recommend you review all of your purchases before leaving a Liberty store, and we ask that you keep your receipt, as we need the original purchase receipt to complete a product return -- no exceptions. There are no restocking charges with any accepted return, except for special orders.

1. Wine

Unopened, undamaged bottles will be accepted for return, with proof-of-purchase and within 30 days.
Corked wine will be exchanged within 15 days, only if there is at least 3/4 of the wine remaining in the original bottle. Proof of purchase is required. Customer's name, address, phone number and nature of complaint willl be recorded on a Return Authorizaton form and submitted to the BCLDB. Please note: at any time, should the current BCLDB policy change as expected, we will no longer accept opened bottles for return.
Wines that are 10 years or older are considered "artifacts" and cannot be returned or exchanged.

2. Accessories

Rogar, Swissmar, Screwpull, Pulltap, Laguiole and Vacuvin have an unlimited 2-year guarantee. Within that time frame, we will gladly exchange the defective product for a new one, with original proof-of-purchase, your name, address & phone number.
All other wine accessories have a 6-month guarantee.
If you are without a receipt, you must contact the manufacturer directly.

3. Wine Glasses and Decanters

Guaranteed by manufacturer only.

Empty Bottles Return Policy

According to landlords restrictions bottle returns will be every day from 10am to 12pm, (maximum of 24 bottles per person) at any Liberty Wine Merchant location. Thank you for your cooperation.

Wine Storage

Stocking of Products:

To store wine for short-term, you need a dark place, with a consistently cool temperature (approx 55ºF or 13ºC) with bottles lying on their sides, away from light and vibration (i.e. furnaces, washers or dryers). Wine should not be stored in a kitchen refrigerator for more than two weeks.

If you are looking to create a customized cellar in your home, talk to your neighbourhood Liberty Store manager for ideas.

If you do not have the space or adequate cellar conditions to protect your wine investment, then you can store your wine in Liberty’s affordable, secure, temperature- controlled cellar vault and still retain fast and easy access to your collection.

If you have the wine, we have the space!

You can safely store any quantity of wine in our underground secure location (3 months minimum).
Your wine can be accessed Monday thru Friday during regular business hours, 9am to 5pm or by appointment.
Pricing:
    We require a signed release form, proof of personal insurance & post-dated cheques.
    -12 bottle case of 750 mL (or equivalent): $2.00 per month
    -6 bottle case of 750 mL (or equivalent): $1.25 per month

About Wine Deliveries, Pricing and Stocking, and our Privacy Policy